General Terms & Conditions

General Terms and Conditions of STEELDELUXE by Fechner GmbH

§1 Applicability to entrepreneurs and definitions of terms

(1) The following General Terms and Conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.
A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity (§ 13 BGB).



§2 Conclusion of a contract, storage of the contract text

(1) The following regulations on the conclusion of the contract apply to orders placed via our Internet store https://shop.steeldeluxe.de.

(2) In case of contract conclusion, the contract is concluded with

STEELDELUXE by Fechner GmbH

Birgit Fechner
Industrie Str. 29
D-49536 Lienen
Registration number HRB 6426
Register court county court Steinfurt

concluded.


(3) The presentation of the goods in our Internet store does not constitute a legally binding offer of contract on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract.
The acceptance of the offer is made in writing or in text form or by sending the ordered goods within one week. After the fruitless expiry of this period, the offer shall be deemed to have been rejected.

(4) Upon receipt of an order in our Internet store, the following provisions shall apply: The consumer makes a binding offer to enter into a contract by successfully completing the order procedure provided in our Internet store.

The order is placed in the following steps:

1) Selection of the desired goods

2) Confirmation by clicking the "Order" button

3) checking the data in the shopping cart

4) Confirmation of the "checkout" button

5) Login to the Internet store after registration and entering the login data (e-mail address and password).

6) Checking again or correction of the respective entered data.

7) Binding sending of the order by clicking the button "order with costs" or "buy".

 

Before the binding submission of the order, the consumer can, by pressing the "back" button contained in the Internet browser used by him, after checking his details, return to the Internet page on which the customer's details are recorded and correct input errors or cancel the ordering process by closing the Internet browser. We confirm the receipt of the order immediately by an automatically generated e-mail (confirmation of receipt). This does not constitute acceptance of the offer. The acceptance of the offer is made in writing, in text form or by sending the ordered goods within one week. 

(5) Storage of the contract text for orders via our Internet store : We store the contract text and send you the order data and our terms and conditions by e-mail. You can also view the terms and conditions at any time at https://shop.steeldeluxe.de/pages/general-terms-conditions. Your past orders can be viewed in our customer area under My Account --> My Orders.


§3 Prices, shipping costs, payment, due date

(1) The stated prices include the statutory sales tax and other price components. In addition, there are any shipping costs.

(2) The consumer has the option of payment in advance, PayPal, credit card (Visa, Mastercard, American Express).

(3) If the consumer has chosen payment in advance, he undertakes to pay the purchase price immediately after conclusion of the contract.


§4 Delivery

(1) Unless we have clearly stated otherwise in the product description, all items offered by us are ready for immediate shipment. In this case, delivery will be made within 30 working days at the latest. In the case of payment in advance, the delivery period begins on the day after the payment order to the bank responsible for the transfer and for all other payment methods on the day after the conclusion of the contract. If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day.

(2) The risk of accidental loss and accidental deterioration of the sold item shall not pass to the Buyer until the item has been handed over to the Buyer, even in the case of a sale by delivery to a place other than the place of performance.


§5 Retention of title

We retain title to the goods until the purchase price has been paid in full.

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§6 Right of withdrawal of the customer as a consumer:

Right of withdrawal for consumers
Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:

 - Cancellation policy -


Right of revocation

You have the right to cancel this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
To exercise your right of withdrawal, you must send us

STEELDELUXE by Fechner GmbH

Birgit Fechner
Industrie Str. 29
D-49536 Lienen
E-mail info@steeldeluxe.de

by means of a clear statement (eg a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached sample cancellation form for this purpose, which is, however, not mandatory.


Consequences of revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods.

End of the cancellation policy

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§7 Cancellation form

Sample revocation form
(If you want to revoke the contract, please fill out this form and send it back).

To :
STEELDELUXE by Fechner GmbH
Birgit Fechner
Industrie Str. 29
D-49536 Lienen
E-Mail info@steeldeluxe.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

 

_____________________________________________________

Ordered on (*)/received on (*)


__________________



Name of the consumer(s)

_____________________________________________________




Address of consumer(s)


_____________________________________________________



Signature of the consumer(s) (only in case of paper communication)

 

__________________




Date

 

__________________



(*) Delete where inapplicable.



§8 Warranty

The legal warranty regulations apply.


§9 Contract language

The contract language is exclusively German.



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§10 Customer service

Our customer service for questions, complaints and objections is available on weekdays from 9:30 am to 4:30 pm at

telephone: +49 5483 224380
Fax: +49 5483 7453-29
e-mail: sales@steeldeluxe.de

at your disposal. 


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Status of the AGB Jul.2022

Free AGB created by agb.de 

 

Collapsible content

When will my order be shipped?

Because most items are handmade & made to order, delivery times may vary. Production time can take up to 6 weeks for standard items. As soon as your order is ready for dispatch, we will get in touch with you.
Please contact us if you require further information.

Can I return my order?

If you are unsatisfied with your purchase, you may return the item for a refund within 14 days of receipt should it meet the requirements. Please reference our Return Policy page for more details on requirements and shipment.

Can I change my order after I've placed it?

We try to manufacture your order as soon as possible, therefore, we can only alter items within 2 business days after your order is placed.

When will I get my refund?

Please allow up to 14 business days from the receipt of your return to be processed and your refund issued back to your original payment. You will get a notification via email once your return has been processed and your payment has been issued.

Where do I send the items I wish to return?

Before you ship your return, please make sure you have followed the return instructions on our Return Policy page. Please send all return packages to:

STEELDELUXE by Fechner GmbH

Industrie Str. 29

D-49536 Lienen

Germany

How do I take care of my items?

Please find all Care Instructions here