FAQ's

Because most items are handmade & made to order, delivery times may vary. Production time can take up to 6 weeks for standard items. As soon as your order is ready for dispatch, we will get in touch with you.
Please contact us if you require further information.

If you are unsatisfied with your purchase, you may return the item for a refund within 14 days of receipt should it meet the requirements. Please reference our Return Policy page for more details on requirements and shipment.

We try to manufacture your order as soon as possible, therefore, we can only alter items within 2 business days after your order is placed.

Please allow up to 14 business days from the receipt of your return to be processed and your refund issued back to your original payment. You will get a notification via email once your return has been processed and your payment has been issued.

Before you ship your return, please make sure you have followed the return instructions on our Return Policy page. Please send all return packages to:

STEELDELUXE by Fechner GmbH

Industrie Str. 29

D-49536 Lienen

Germany

Please find all Care Instructions here