Do not sell my personal information
Your rights under the California Consumer Privacy Act
The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.
How to opt out
By clicking on the link below, we will no longer collect or sell your personal information. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy.
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When will my order be shipped?
Because most items are handmade & made to order, delivery times may vary. Production time can take up to 6 weeks for standard items. As soon as your order is ready for dispatch, we will get in touch with you.
Please contact us if you require further information.
Can I return my order?
If you are unsatisfied with your purchase, you may return the item for a refund within 14 days of receipt should it meet the requirements. Please reference our Return Policy page for more details on requirements and shipment.
Can I change my order after I've placed it?
We try to manufacture your order as soon as possible, therefore, we can only alter items within 2 business days after your order is placed.
When will I get my refund?
Please allow up to 14 business days from the receipt of your return to be processed and your refund issued back to your original payment. You will get a notification via email once your return has been processed and your payment has been issued.
Where do I send the items I wish to return?
Before you ship your return, please make sure you have followed the return instructions on our Return Policy page. Please send all return packages to:
STEELDELUXE by Fechner GmbH
Industrie Str. 29
D-49536 Lienen
Germany
How do I take care of my items?
Please find all Care Instructions here